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WARRANTY AND RETURNS

 

All of the products supplied through System Services use well-established supplier chains in South Africa. All warranties are supplied by the manufacturer of the product through the supplier, and not by System Services. Please check your warranty information from the relevant manufacturer, but the supplier has the ultimate decision on any warranties and we uphold those decisions. Please note that all media and consumables do not carry warranties and cannot be returned unless a known problem has been reported to our supplier with similar items in their batches and they are prepared to replace them.

If the product you receive is defective at all, and the defect is within the specifications of the manufacturer's and supplier’s warranty, please inform us about it. We can organise to collect the defective item from you; either by your arrangements or arrangements with our courier. We will then consult with the supplier on your behalf with respect to the fault, and deliver what the supplier provides us with back to you. In most cases, suppliers replace defective items immediately - if no stock is available, we may credit you, depending on what the supplier is able to do or provide. Should the supplier detect no fault (particularly in the cases of intermittent or problems that can't be reproduced on testing), no replacements can be made. 

We do not build this service into our pricing structure, so you are liable for any additional costs associated for these deliveries to and from us. At our discretion, especially for products that arrive and don't work on delivery, or become faulty within one month, we will cover all of the costs to replace. The inherent nature of components means that we understand that faults do occur that remain undetected until first used. We want your experience with us to be as positive as possible, and will strive to do what we can in these circumstances.

If you have purchased a product that is incompatible with your existing system or is functional, but does not meet your requirements, then we will only accept the product back for a credit if it is returned in re-saleable condition in the original packaging within 14 days of the purchase date. You will be liable for the delivery costs to return the item to us, and a handling fee which will be deducted from your credit. This is a 15% charge on the value of the item. An additional 15% charge will apply on goods returned without original or damaged packaging. We cannot accept returns after 14 days from the date of purchase.

To summarise, if the product is faulty, we will do everything that we can to fix the problem on your behalf. If you made a mistake, we'll still do our best to make you happy, although we will understandably charge you. We do everything that we can to make sure you have all the information you need when purchasing a product from us. If you are unsure about compatibility, PLEASE ASK! If we notice a discrepancy in your order, we will check with you before processing the order - but obviously cannot guarantee any compatibility if we are not building the system for you.

If you would like us to assemble any of the components you purchase, we can do so for R200. This gives you the added benefit of knowing that all components will be tested before being dispatched. Simply add the Machine Building Service from the Service section of our website to your cart with your components.

We are more than happy to give you advice on any computing queries - you are welcome to contact us for any queries about products we sell! Shopping at System Services assures you peace-of-mind!




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